Spinoo Casino Privacy Policy

At Spinoo Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our platform at spinoo.net, use the Spinoo Casino app, or interact with our services in any way. By completing the Spinoo login process and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us if you have any questions.

Who We Are

We operate Spinoo Casino as a licensed online gaming platform targeting players in Australia. Our services are offered under a Gaming Curacao licence, and we also display a PAGCOR authorisation badge in connection with our promotional terms. We take our legal and ethical responsibilities seriously, and our data protection practices reflect this commitment. Any reference to "we," "us," or "our" throughout this document refers to the operator of SpinooOnline Casino and its authorised representatives.

Information We Collect

When you register an account, complete the Spinoo login, claim a Spinoo bonus, or otherwise engage with our services, we may collect the following categories of personal data:

• Full legal name, date of birth, and contact details including email address and phone number
• Username and password credentials used for your Spinoo Casino login
• Financial information such as your payment method details via AmoPay or PayID
• Identity verification documents required for KYC compliance
• Gameplay data including your session history, wagering activity, and bonus usage across our pokies and other games
• Device and technical information including IP address, browser type, and operating system
• Communication records from our 24/7 live chat, Telegram, WhatsApp, and Facebook support channels
• Your interactions with any Spinoo Casino bonus or promotional offer

How We Use Your Information

We use the personal data we collect for specific, legitimate purposes. At SpinooOnline Casino, your information is not processed beyond what is necessary to deliver our services. The primary purposes for which we use your data include:

• Creating and managing your account, including processing your Spinoo login securely
• Verifying your identity to comply with our licensing obligations and anti-money laundering requirements
• Processing deposits and withdrawals via AmoPay and PayID in Australian Dollars (AUD)
• Administering bonuses and promotions, including the Spinoo no deposit bonus offers, free spins, and loyalty rewards
• Providing personalised support through our 24/7 customer service channels
• Monitoring and improving the performance of our platform, including the Spinoo app experience
• Communicating updates, promotional offers, and important account information
• Detecting and preventing fraud, abuse, and violations of our terms
• Complying with applicable legal and regulatory requirements

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our platform to enhance your browsing experience and improve the functionality of Spinoo Casino. These technologies help us remember your preferences, keep your session active after each Spinoo Casino login, and analyse how users interact with our pokies and other game categories. You may configure your browser settings to refuse non-essential cookies; however, doing so may affect certain features of our service. By continuing to use our platform, you consent to our use of cookies as described in this policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, in order to operate our services effectively, we may share your information with trusted partners and service providers, including:

• Payment processors such as AmoPay and PayID to facilitate deposits and withdrawals
• Game software providers including JILI, Booongo (BNG), Aristova, TeLuck, and JackpotFishing
• Identity verification and KYC compliance services
• Regulatory and licensing authorities as required under our Gaming Curacao and PAGCOR obligations
• Analytics and fraud prevention services used to safeguard the integrity of our platform

All third parties we engage are contractually required to handle your data securely and in accordance with applicable privacy laws. We at SpinooOnline Casino do not permit these partners to use your data for their own independent marketing purposes.

Data Retention

We retain your personal data for as long as your account remains active and for such additional periods as may be required by our licensing authorities or applicable law. Should you request account closure, we will retain certain information — such as transaction records and identity verification documents — for a minimum period to satisfy our regulatory and legal obligations. After the applicable retention period, your data will be securely deleted or anonymised.

Your Rights as a User

We respect your right to control your personal data. Depending on your jurisdiction, you may have the following rights in relation to the information we hold about you:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal data, subject to our legal obligations
• The right to object to or restrict certain types of data processing
• The right to withdraw your consent to marketing communications at any time
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please reach out to our support team via the 24/7 live chat available on our platform. We will respond to your request within a reasonable timeframe in accordance with applicable requirements.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our Spinoo Casino login system uses industry-standard encryption, and all financial transactions through AmoPay and PayID are processed over secure connections. While we take every reasonable precaution, no system is completely infallible, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

Children's Privacy

Our platform is strictly intended for adults aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a minor has registered an account or provided us with personal information, we will take immediate steps to delete that data and close the account. If you believe a minor has accessed our services, please notify us immediately through our live chat or support channels.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes, we will notify you via your registered email address or by posting a prominent notice on our platform. Your continued use of Spinoo Casino following any update constitutes your acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, we welcome you to contact us at any time. Our support team is available 24/7 through live chat on our website, as well as via Telegram, Facebook, and WhatsApp. We are committed to addressing your privacy concerns promptly and transparently, and we value the trust you place in us each time you engage with our platform.